RETURN OF PRODUCT POLICY

Company Name: ID Distribution

Effective Date: October 2026

1. Overview & Return Window

At ID Distribution, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may return the item(s) within fourteen (14) calendar days from the date of receipt.

2. Conditions for Returns

To be eligible for a return and full refund, your item must meet the following conditions:

a. Unopened & Unused: The item must be in its original, unopened condition and unused.

b. Original Packaging: The item must be returned in its original packaging, complete with all tags, labels, caps, seals.

c. Proof of Purchase: A valid invoice, order confirmation number, or receipt must accompany the return request.

3. Shipping & Return Costs

a. Customer Responsibility: The customer is solely responsible for all return shipping fees, postal charges, and applicable duties or taxes associated with sending the product back to ID Distribution.

b. Non-Refundable Shipping: Original shipping costs paid at the time of purchase are non-refundable.

c. Recommended Carrier & Tracking: We strongly advise using a trackable shipping service or purchasing shipping insurance. ID Distribution cannot guarantee receipt of returned items or accept liability for products lost or damaged during return transit.

4. Return Process

a. Submit a Request: Contact our Customer Support team prior to sending your item back to obtain a Return Merchandise Authorization (RMA) number.

b. Pack Your Items: Securely package the product in its original box along with your RMA reference and proof of purchase to ensure it arrives safely.

c. Ship Your Return: Send the package to the address below : 

5. Inspection & Refunds

a. Inspection: Once your return is received and inspected by our Quality Control team, we will send you an email to notify you that we have received your returned item and inform you of the approval or rejection of your refund.

b. Processing Time: If approved, your refund will be processed promptly. A credit will automatically be applied to your original method of payment within 5 to 10 business days, depending on your payment provider.

6. Damaged or Incorrect Items

If you received a defective, damaged, or incorrect product, please contact us immediately within 48 hours of delivery with supporting photos so we can assist you with an exchange or replacement.

7. Items opened (perfume oil extracts)

If you received and opened a product then you can contact directly the commercial center on whatapps : 0033610987009 and explain your complain while giving your order number, date and complete name, then we could negociate also a special return of the product in negociable discussion, acceptable by both parties.

Thank you in advance, 
The commercial TEAM